HTP Company 6-3-09

Inbox Repair Tool

Microsoft Outlook Inbox Repair Tool Directions and Advise

Okay we all have times when we would like to slap Microsoft. E.g. when you electricity goes out and then your .pst file becomes corrupted and Microsofts error message sucks and does not tell you how to fix it. This is typical of the crappy job Microsoft does and then offers no support. We have to do it ourselves. I thought this problem went away years ago however today I found out it did not.

I have Windows XP Pro the best version of Windows to date. I found different directions about how to run scanpst.exe, I think it depends on which version of windows you have and which version of Outlook. Of course Microsoft could not make it the same for all versions, that would make it too easy for us.

So rule #1 you must find scanpst.exe, it will be in one of 2 paths:

1. C:\Program Files\Microsoft Office\Office 12 - this where it is for me and I use Outlook 2007

2. C:\Program Files\Common Files\System\MSMAPI\1033 - this is where it is for some people, perhaps for Outlook 2003 and 2007? not sure

So check both places and if you do not you will never get scanpst to run.

Do not try to download scanpst, it is on your computer and you must use what is on your computer because if you download it a second time it will not work. I just wasted hours trying to download it and get it to run. You will get an error message and frustrated.

Then once you find scanpst on your computer double click and run it and the standard path for Outlook 2007 is:

C:\Documents and Settings\happy customer\Local Settings\Application Data\Microsoft\Outlook - you need to enter this in the scanpst window

scanpst can take a long time to scan and then to fix your corrected file.

We hope this helps you. Good luck.

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This is back from 1995 and for old versions of Windows.

1. Go into Windows Explorer to:

c:\Program Files\Common Files\System\Mapi\1033\

2. Double click on SCANPST

3. Than type in the path below to Scan and Repair. Use your computer's details (path).

Subject: Path to Scan .pst

C:\Documents and Settings\Tom Forrest\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst

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